Provides a positive, rewarding and service oriented work environment which supports high quality patient centered care, an exceedingly competent and engaged staff, and the achievement of fiscal, score card and process improvement goals and objectives. Monitors and implements new health care services and performance improvement initiatives. Reports to a practice Director. Manages the operations of physician practices. See Practice Manager Titling Guidelines adopted 2013.

• Applies key financial concepts and analysis to decision making. Develops and implements actionable work plans with measurable outcome. Continually assesses and reallocates resources to meet demands.
• Responsible for overseeing day to day operations of a unit or department as it relates to scorecard goals and objectives. Organizes, manages, and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service.
• Proactively identifies and implements cost containment initiatives.
• Coordinates resources to provide adequate staffing for department.
• Monitors and evaluates customer satisfaction with services valuing our customer perspective.
• Assures the effective and timely delivery of high quality patient-centered services.
• Communicates appropriate information to stakeholders in an ongoing, timely, and accurate fashion.
• Establishes and continuously evaluates unit processes and reporting procedures to ensure achievement.
• Attracts, selects, develops, and retains qualified employees, and is effective in utilizing developmental planning to expand employee skills and abilities.
• Creates a safe working environment while providing opportunities to develop maximum potential.
• Plans for growth, staffing, services, educational opportunities and effective performance improvement in collaboration with Human Resources.

Education and Experience: Bachelor's degree required or 4 years of equivalent experience.

Licensure/Certification: In some offices an RN/BSN license may be required due to staffing model and grant specifications.

Other Minimum Qualifications: Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting, organizational and work competency skills. Experience with Microsoft Office Suite, including Excel, Word, Access and Power Point. Ability to use electronic medical records.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.