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Patient Financial Counselor
Greensboro, NC
Job Description
Patient Financial Counselor
ID
2023-20457
| Location | CHAPS Building | Work Location | US-NC-Greensboro | Division : Name | System Wide | Department : Name | SW-Health Equity | Category | GENERAL SUPPORT | Position Sub-Category | OTHER | Position Type | Full Time (40 hours/week) | Employment Type | Employee | Exempt/NonExempt | Non-Exempt | FTE | 1.00 | Workforce Status | Hybrid I | Work Hours | 40.00 | Provider Schedule (specific schedule) | M-F, 8-5, events as planned | On call Required | No |
| This position is accountable for establishing acceptable financial arrangements on assigned patient accounts by way of securing sponsorship from various federal, state, and county agencies, in order to meet the patient?s financial obligation to the Hospital and ensure reimbursement. |
Talent Pool: Administrative/Clerical
| Responsible for initial and follow-up contact for all patients admitted without sponsorship. Screen and counsel patients and/or their family regarding financial eligibility for possible assistance from various sponsoring federal, state, and county funded programs that provide reimbursement for medical expenses. Financial Clearance, including collections, will be completed when other resources are not found in order to bring resolution to a self-pay account. -------------------------------------------------- Gather patient medical history from hospitals, physicians'offices, and other treatment facilities'medical records and analyze documentation through comprehensive review to determine patient?s medical eligibility for financial sponsorship from various federal, state, and county funded programs. -------------------------------------------------- Refer potentially eligible patients to appropriately determined sponsorship programs and coordinate the patients'application processes by serving as the patient advocate and hospital liaison to the funding agency from time of referral to the approval or denial. This includes facilitating collaborative efforts with other hospital departments such as Care Management, Insurance Verification, Medical Records and other areas of Patient Accounting to enhance patient financial counseling efforts for the achievement of maximum financial reimbursement to the Hospital. -------------------------------------------------- Monitor funding agencies'application processing and authorization practices to ensure timely and accurate eligibility decisions. Follow-up with appropriate agencies as well as the patients to ensure required information is provided, appointments are kept, and Medical Records are received. When necessary, become appointed patient?s representative in order to initiate and conduct pre-hearing and appeal processes as a sworn legal representative of the hospital and patient. Preparing a prehearing argument and presenting it before the Chief Hearing Officer if necessary to overturn an inappropriate sponsorship denial. -------------------------------------------------- Assist insured patients with concerns regarding Hospital insurance benefits, to include providing recommendations regarding financial assistance for patients with less than 80% third party liability, monitoring Medicare in-house patients stay to insure timely cycle billing, as well as utilization review cutoff notifications and FL-2 forms. -------------------------------------------------- Maintain acceptable level of quality and production standards as determined by supervisory review and audit of assigned account categories by maintaining reports and worklists provided daily. -------------------------------------------------- |
| EDUCATION: |
| Associates, Preferred High School Diploma or equivalent, Required |
| EXPERIENCE: |
| 4 Years, Experience Required in Revenue Cycle or Social Work for High School Diploma 2 Years, Experience Required in Revenue Cycle or Social Work for Associate's Degree Associate's degree candidates require 2 years of experience in Revenue Cycle or Social Work. Four years of Revenue Cycle or Social Work experience required for High School diploma or equivalent. |
| LICENSURE/CERTIFICATION/REGISTRY/LISTING: |
| REQUIRED Drivers License | Valid Drivers License PREFERRED |
Cone Health is an Equal Opportunity Employer and committed to providing equal opportunity employment opportunities for applicants and employees. All employees and applicants for employment will be evaluated on the basis of their qualifications, ability, and performance without regard to race, religion, age sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or as otherwise protected by law.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
4+ years
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